Frequently Asked Questions
Everything you need to know about brewing and kegging at home.
How long does shipping take within Australia?
Most orders are processed within 24 hours. Delivery typically takes 2-5 business days for metropolitan areas and 5-10 business days for regional locations via our courier partners.
Do your kegs and brewing equipment come with a warranty?
Yes, all KegLand hardware, including Series X Kegerators and BrewZilla units, comes with a standard 12-month manufacturer warranty against defects.
What is your return policy for change-of-mind purchases?
We offer a 30-day return window for unused items in their original packaging. Please note that shipping costs for change-of-mind returns are the responsibility of the customer.
Can I pick up my order from the warehouse?
Yes, we offer a Click & Collect service from our Noble Park, Victoria warehouse. You will receive an email notification as soon as your order is ready for collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Zip Pay for Australian residents.
Do you provide technical support for brewing equipment?
Absolutely. Our team of brewing experts is available via email and phone to help you troubleshoot assembly, carbonation settings, or recipe formulations.